Update Covid-19


As we continue to navigate the changing tides posed by the Covid-19 pandemic, our priorities remain the same. Our focus continues to be on keeping our employees safe and maintaining our business continuity so that we can help you keep yours.

Following the Covid-19 outbreak we extended remote working a few months ago. Our staff is getting used to a new normal and is dedicated to reducing any impact of the shift to remote work on our performance results. We are committed to keeping our services up and running and minimizing any delay or other inconvenience caused by the pandemic.

Our employees are empowered with technical tools to continue to do their jobs, collaborate and support one another. They engage with our users and partners to work out solutions to the unforeseen scenarios we are facing together.

Kindness, patience and partnership will get us through this and we are here for you. We remain confident and believe in the power of our people and of our collective ability to come out stronger. For any assistance or advice, please feel free to email us at dis(at)no_spamdisarb.org.

Thank you for your trust and partnership.

Reachability of the DIS Team during the Covid-19 pandemic

Currently, the DIS Team pursues remote work for the most part.

For ongoing arbitrations, please note part 2 of our Announcement of Particular Procedural Features (1 July 2020).

Article 4.1 DIS Arbitration Rules already foresees transmission to the DIS electronically as the standard procedure. The DIS requests all participants in DIS proceedings to continue to communicate with the DIS primarily in electronic form, to our e-mail address at casemanagement(at)no_spamdisarb.org.

To the greatest extent possible, participants in proceedings should refrain from the transmission of portable storage devices by mail or courier.

For the transmission of arbitration requests please note the following:

  • Please communicate with the DIS primarily in electronic form (communication via fax also possible).
  • The Berlin Office remains closed. A transmission of courier mail is not possible, as the overnight mailbox (Fristenbriefkasten) is closed.

Announcement of Particular Procedural Features for the Administration of Arbitrations in View of the Covid-19 Pandemic

Temporary closure of the DIS Berlin

Due to the Covid-19 outbreak, the German Arbitration Institute (“DIS”) Berlin office will be temporarily closed for an indefinite period of time.

For this reason, our overnight mailbox (Fristenbriefkasten) in Berlin is currently closed.

The DIS has taken a number of precautions in order to remain at your disposal. In particular, the DIS Bonn office remains open.

Postal mailings to the DIS are to be exclusively addressed to:

Deutsche Institution für Schiedsgerichtsbarkeit e. V. (DIS)
Marienforster Str. 52
53177 Bonn

The DIS will be reachable by phone during their usual opening hours (9.00 – 18.00) under:

+49 30 417 070 700
+49 228 391 815 200

If you wish to commence an arbitration under the DIS Arbitration Rules, please note in particular Articles 6.1 and 4.2 of the DIS Arbitration Rules.

  • Article 6 Commencement of the Arbitration
    The arbitration shall commence on the date on which the Request, with or without the attachments thereto, is filed with the DIS in at least one of the forms required by Article 4.2, provided that it includes at least the items listed in Article 5.2 (i), (iii), (v) and (vi).
  • Article 4 Submissions, Time Periods and Time Limits
    Requests for Arbitration pursuant to Article 5 and Article 19 shall be sent to the DIS in paper form as well as in electronic form. […]

In compliance with the requirements of Article 6.1 DIS Arbitration Rules, you can send your Request for Arbitration in due time

    - per Mail to casemanagement(at)no_spamdisarb.org or
    - per Fax to +49 228 391 815 222.

In case you wish to initiate other procedures of alternative dispute resolution pursuant to DIS procedural rules, you may also refer to the contact details indicated above under 3.

Important notice: Outdated web browser INTERNET EXPLORER

The DIS website is not fully compatible with the outdated web browser INTERNET EXPLORER, for which security updates are no longer being provided. Some important functions of the website are not available (e.g. cost calculator, member access) or availability is limited (e.g. event area) with INTERNET EXPLORER.
For full use of the DIS website, please switch to an up to date web browser such as Chrome, Edge, Firefox or Safari.